Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JHJohnson H., Pittsburgh, PA
“My wife and I were first-time home-buyers, and Beverly walked us through every step of the insurance process patiently and thoroughly. The auto/home/umbrella policies offered were much better and at a better price point compared to our existing insurance company, and Beverly’s quick and insightful responses (even on the weekends) at every step were great (especially for the home-buying process). We would highly recommend Beverly.”
- KKKelly K., Pittsburgh, PA
- VLVivian L., Pittsburgh, PA
“Several years ago, I was involved in a car accident, at that time I was with a different insurance company. The second day of the accident, I received a call from a very pleasant lady, she asked me about my condition and my car, very caring. I asked her, are you from my insurance company? she says no, she was the agent from the other party, from EIRE Insurance. (I never heard anything from my own company after the initial report) I started to ask around about ERIE insurance, heard very positive feedback from my friends, so I switched to ERIE, and I have been with them ever since. My agent Kelly is an amazing lady, she always gets everything ready before we met and renewed the policies, as time goes by, more policies were added, I also see the growth of her company, from a single person who started a rental office on Murray ave to multiple offices around Pittsburgh, it is the quality of service made the success. I am very happy that I made the switch several years ago :).”
- MRMelanie R., Pittsburgh, PA
“My husband and I previously had State Farm and had bundled our homeowners and car insurance we realized it was a little more expensive but we’re alright with it because we figured we had better coverage and they were more reliable cause they were around for years. On the contrary, because they gave us hassle after hassle with our claim and had so many hopes to jump through so we started shopping around for better insurance. We looked on the websites and made multiple phone calls to many many different companies and agencies and then we spoke to a woman named Casey at Murray Insurance who was not only a real voice and person but she was informative, educated, and patient with all of our questions and concerns. We were really impressed with her returning phone calls when promised and the time she took with us. We can be pretty demanding at times but if we are insuring and protecting our financial investments we want the right match with the right insurance company and when Casey was not available or on another call another woman named Tomiann would step in and be just as kind and patient as Casey. I came to the conclusion that the attitudes in the office and the customer service we received were actually a standard of their office and not just a random nice person that you get. Love calling the office as I am never left to feel as though I won’t get a callback or pushed aside as I. I love the insurance quotes and premiums as they are cheaper than what I was paying and I’m 100 percent confident in the service, the staff, and the insurance that I have purchased.”
- HMHeath M., Pittsburgh, PA
“Overall experience with this company is five stars! Ty for your exceeding our expectations.”
- BCBeanThru C., Pittsburgh, PA
“These folks are the best! I imagine the interview process to work for Kelly at the Murray Agency is the most intense process in business imaginable. I’m not sure how so many friendly, competent, service-minded folks can land in one office. It’s impressive. Had to add some coverage onto one of our policies recently. Called and spoke with Beverly. She got me exactly what I needed in one phone call, no waiting and an email popped up while I was still on the phone with her containing my worker’s comp coverage info I was looking for. Beverly was great. Sarah is always great. Kelly is fantastic. Ryan, great. Everyone… just the best. Call them for your insurance, and they’ll brighten your whole day too. Bonus! Rates are the best, but the service and attention you get are worth even more.”
- JRJoe R., Pittsburgh, PA
“Kelly and the entire staff at the Murray Agency, every single person, set the standard for service and professionalism. I feel confident that they have my best interests in mind whenever I deal with their office. When I call for anything, someone answers the phone. I have never been forced to leave a voicemail, and if I send an email, I get a response back in minutes They take care of you right away. They get the info you need, the coverage you’re looking for, they call others on your behalf, they make good recommendations, and. I cannot overstate this enough… they are the absolute best at what they do. At one time during the closing on a house I was buying, I needed an insurance document sent immediately, so I called Kelly for help. She took the call, while in labor during the birth of her son, and had the paperwork sent from her office within a few minutes. Who does that?!?!! Again, I cannot begin to describe the level of customer-centric focus this agency has for its policyholders. I have so much confidence in the Murray Agency that I now require all tenants who sign a lease to live at one of my rental properties to also secure a renter’s policy with them, prior to getting keys. Anyone that I refer to them is more than impressed with the service they receive and most are now customers as well. Again, it’s hard to covey in a way that accurately justifies how good of an operation they have going on in that office. The level of service Kelly and the Murray Agency provide is rare in any industry, and it truly does set the standard for service and professionalism.”
- MRMichael R., Pittsburgh, PA
“Kelly is hands down the best in the business! I rarely post reviews, but Kelly and her team are that much better than the competition. They have the best product, with the best rate and the best team. Sarah is available all hours of the day and has even helped me after hours. I have never looked into getting a competitive quote from another agency and I have over 10 policies with them. I unequivocally recommend them for all types of insurance without hesitation!”
- ABAndrew B., Pittsburgh, PA
“I’ve been an Erie customer for over 7 years! All the employees know me by name and know my family. They call you back unlike the big corporate companies. I feel like I’m family, not just another customer.”
- PLPerry L., Pittsburgh, PA
- SLS L., Pittsburgh, PA
“Very responsive and professional. Not to mention really competitive. It’s great when an insurance company calls a customer and helps them save money.”
- JSJason S., Pittsburgh, PA
“I have worked with this firm for many years, they have always gone out of their way to provide excellent and highly professional service for all of my insurance needs, both personal and commercial insurance.”
- JRJordon R., Pittsburgh, PA
“The absolute best at what they do! They provide instant feedback and go above and beyond to make sure I’m taken care of.”
- EKEdward K., Pittsburgh, PA
“While the storefront is closed due to Covid-19, the agent that I contacted by email and talked to by phone was very knowledgeable, pleasant, and efficient.”
- CBChris B., Pittsburgh, PA
“I’ve had Erie insurance for 30 years.”